Return & Refund Policy

Last Updated: September 26, 2026

We want you to be satisfied with your purchase. Please review the following Return & Refund Policy before placing your order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the product is:

• Damaged or defective upon delivery

• Incorrect or different from the product ordered

• Missing essential parts or accessories

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging, with all tags, accessories, and included items intact.

2. Non-Returnable Items

Returns are not accepted for:

• Products that have been used, worn, washed, altered, or damaged after delivery

• Products without original packaging, tags, or accessories

• Items damaged due to improper use or handling

• Products returned after the 7-day return period

• Products that are specifically marked as Final Sale / Non-Returnable

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos/videos of the product

• Photos of the packaging and shipping label

We will review the request and, if approved, provide an appropriate solution such as a replacement or refund.

4. Change of Mind

Returns due to change of mind, incorrect size selection, or ordering by mistake may be accepted only if the item is eligible for return and meets our return conditions.

Return shipping costs for change-of-mind returns are the customer's responsibility.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the original payment method and applicable payment-provider processing times.

For Cash on Delivery orders, any approved refund will be processed through an available refund method agreed with the customer.

6. Return Shipping

If the return is caused by our error, such as receiving an incorrect, damaged, or defective product, we may cover the applicable return shipping cost.

For other eligible returns, including change-of-mind returns, the customer is responsible for return shipping costs.

7. Refused or Undelivered Orders

If an order is refused by the customer, the customer is unavailable for delivery, or the order cannot be delivered because of an incorrect or incomplete address or contact information, the order may be returned to us.

Any applicable shipping, return-to-sender, or handling costs may be deducted from any refund, where permitted.

8. Order Cancellation

Cancellation requests must be submitted as soon as possible after placing an order.

Once an order has been processed, shipped, or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Return Approval

All returns require prior approval from our customer support team. Please do not send a product back without contacting us first.

We reserve the right to reject returns that do not meet the conditions stated in this policy.

10. Contact Us

For return or refund requests, please contact our customer support team with your order number and relevant photos/videos.

We will review your request and guide you through the next steps.

Note: This policy is subject to applicable laws and regulations in the Kingdom of Saudi Arabia. Where mandatory consumer rights apply, those rights will take precedence over this policy.