Shipping Policy

Last Updated: September 26, 2026

We are committed to providing a smooth and reliable delivery experience for customers across the Kingdom of Saudi Arabia.

1. Shipping Coverage

We currently offer delivery to most cities and areas across Saudi Arabia.

Some remote or restricted areas may have limited delivery availability depending on the courier service.

2. Processing Time

Orders are normally processed within 1–3 business days after order confirmation.

During promotional campaigns, holidays, or periods of high order volume, processing may take longer.

3. Delivery Time

Estimated delivery time within Saudi Arabia is generally:

3–7 business days

Delivery times are estimates and may vary depending on the customer's location, courier operations, weather conditions, holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details supplied when placing the order.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

For COD orders, the customer must pay the full order amount to the delivery representative upon receiving the package.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Mobile number

• City

• District

• Street/building information

• Any other information required for successful delivery

We are not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational procedures.

If the customer is unavailable, cannot be contacted, or refuses to receive the package, the shipment may be returned to the sender.

Additional shipping or return-to-sender charges may apply where permitted.

8. Delayed or Lost Shipments

While we work with delivery partners to provide reliable shipping, delays can occasionally occur due to circumstances outside our control.

These may include:

• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Incorrect address information

• Customs or regulatory procedures, where applicable

• Other unforeseen circumstances

If your order appears significantly delayed, please contact our customer support team with your order number so we can assist you.

9. Damaged Packages

If your package arrives visibly damaged, please take clear photos or videos of the package before opening it and contact our customer support team as soon as possible.

We will review the issue and assist according to our Return & Refund Policy.

10. Multiple Products

If an order contains multiple products, items may occasionally arrive in separate packages or at different times depending on product availability and fulfillment arrangements.

You will not necessarily receive all items in the same package.

11. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

Shipping fees may vary depending on the order, delivery location, promotional offers, or other applicable conditions.

12. Contact Us

If you have questions about your shipment or delivery status, please contact our customer support team and provide your order number and registered mobile number.

We will do our best to assist you and provide the latest available shipping information.

Note: Delivery estimates are not guaranteed delivery dates and may be affected by circumstances beyond our reasonable control.